Orders & Shipping

1. How do I place an order?
You may place your order directly on our website, www.nomadicocashmere.com. Select your desired pieces, add them to your shopping bag, and proceed to checkout to complete your purchase.

2. Do you ship internationally?
Yes. We offer worldwide shipping to most destinations. Shipping rates and delivery times will be calculated at checkout based on your location.

3. When will I receive my order?
All orders are processed within 2–4 business days. Delivery time depends on your shipping address and chosen courier service. Once dispatched, you will receive an email with your tracking details.

4. How can I track my shipment?
After your order has been shipped, you will receive an email containing your tracking link, allowing you to monitor your order’s journey in real time.

5. Can I modify or cancel my order?
If you wish to make changes or cancel your order, please contact us at contact@nomadicocashmere.com as soon as possible. We will do our best to accommodate your request before your order is shipped.

Returns & Exchanges

6. What is your return policy?
We accept returns within 14 days of delivery. Returned items must be unworn, unwashed, and in their original condition with all tags attached. To request a return, please contact us at contact@nomadicocashmere.com.

7. Can I exchange an item?
Yes. If you wish to exchange your purchase for another size or color, please contact us to ensure availability before returning your original item.

8. Are shipping fees refundable?
Shipping fees are non-refundable unless the product received was damaged or incorrect.

Product Information

9. Where are Nomadico Cashmere products made?
Each Nomadico Cashmere piece is carefully crafted in Mongolia, using the finest Mongolian cashmere sourced directly from local herders.

10. How should I care for my cashmere?
We recommend gentle hand washing in cold water with a mild detergent or professional dry cleaning. Lay flat to dry and store folded to preserve the natural softness and shape of the garment.

11. Are your materials sustainably sourced?
Yes. Sustainability and ethical craftsmanship are central to our philosophy. We work closely with Mongolian herding communities to ensure that every step — from fiber to finish — upholds respect for people, animals, and the environment.

Payments & Security

12. Which payment methods are accepted?
We accept all major credit and debit cards, as well as PayPal and other secure payment options available at checkout.

13. Is my payment information safe?
Absolutely. Your data security is our top priority. Our website uses SSL encryption and trusted payment gateways to ensure your personal information remains protected.

Additional Information

14. Do I need to create an account to make a purchase?
You may checkout as a guest. However, creating an account allows you to track your orders, manage your preferences, and enjoy a smoother shopping experience.

15. How can I reach your customer care team?
For any inquiries, please contact us at contact@nomadicocashmere.com. Our team will be delighted to assist you and aims to respond within 24–48 hours.